C2 A new service: Making the right choice

Thursday 14 September 2017
COEX Convention & Exhibition Center : Grand Ballroom 103 3 hours

Organised by the FIP Academic Pharmacy Section, the FIP Community Pharmacy Section and the FIP Hospital Pharmacy Section

Chairs: Mahama Duwiejua (Faculty of Pharmacy and Pharmaceutical Sciences - KNUST, Ghana) and Lisa Nissen (Queensland University of Technology, Australia)


Pharmacists are increasingly involved in the delivery of new services in both primary and secondary care. These include screening initiatives, health promotion campaigns, medicines optimisation and chronic disease management, to name but a few. How can pharmacists ensure that they are ready to rise to the opportunity of new pharmacy services? The answer is that it depends! It depends on the service, the environment and existing levels of competence. But surely there must be some common themes? In this interactive session we will explore two real-life case studies which are drawn from different practice areas in different parts of the world: a hospital pharmacy in Ireland, and ambulatory care clinics in the US. Each case will describe a new service and you’ll get the chance to decide what you think was needed to get pharmacists ready to deliver these services. Then you’ll hear what actually happened in real life from the pharmacists who led these initiatives. We’ll also hear about Tanzanian pharmacy, where the evolution of core pharmacy services requires upskilling initiatives. Participants will also have the opportunity to discuss their own plans for potential new services during the session. Come ready for lively discussion and debate!

Learning objectives

At the conclusion of this application-based session, participants will be able to:

  1. Conduct an analysis of the knowledge, skills and behaviours required to support the roll out of two “sample” services.
  2. Compare the result of their analysis with the reality experienced by three pharmacy leaders.
  3. Analyse how the local environment (including legislative, practice, health system, education and cultural issues) impacts on the support required for pharmacists who are delivering new services.

Plan the educational approach required to support a new service, having had the opportunity to discuss their ideas and reflect on the lessons learnt in the workshop.


09:00 – 09:15
1. Introduction by the chairs

09:15 – 10:05
2. Case study 1
Tim Delaney (Hospital Pharmacy, Ireland) 

10:05 – 10:20
3. Case presentation
Elizabeth Shekalaghe (Pharmacy Council of Tanzania, Tanzania)

10:20 – 10:40 Coffee/tea break

10:40 – 11:25
4. Case Study 2
Kari Franson (University of Colorado, USA)

11:25 – 11:40
5. Small group debrief

11:40 – 12:00
6. Summing up and conclusions
Mahama Duwiejua (Faculty of Pharmacy and Pharmaceutical Sciences — KNUST, Ghana)