C1 Serving the patient needs: Where to start?

Monday 11 September 2017
COEX Convention & Exhibition Center : Grand Ballroom 101 + 102 3 hours

Chairs: Lars-Åke Söderlund (Apoteket AB, Sweden) and Arijana Meštrović (Pharma Expert, Croatia)


Pharmaceutical care or medicines optimisation is provided for the direct benefit of the patient, and the pharmacist is responsible directly to the patient for the quality of that care. The fundamental goals, processes, and relationships of pharmaceutical care exist regardless of practice setting, and aims for the safe and best available therapy for the patient. It is the professional activity in which the pharmacist, using his or her skills, knowledge and experience, revealing patients’ needs, sets priorities in the treatment process and takes responsibility for a positive outcome of medicine therapy. That responsibility is shared with the doctor who determined ​​the diagnosis and prescribed therapy, and with patients, leading them to the compliance, follow up and counselling about responsible treatment. Today, many countries are trying to introduce new services in community and hospital pharmacies to incorporate value-added pharmacy services in health systems. Although such attempts are of interest to national and international pharmacy organisations, many challenges often appear in the implementation of this new pharmacy model. Some of the difficulties may include: attitudes and opinions of other health professionals, culture, lack of cooperation and inadequate communication between them, reimbursement issues, an insufficient number of pharmacists, space or equipment for the provision of pharmaceutical care, including the structure and organisation of health care.

Learning objectives

At the end of this knowledge-based session, participants will be able to:

  1. List different kind of services provided in community and hospital pharmacy all over the world.
  2. Describe what tools are needed in implementation of services and how they have to be used.
  3. Identify various financial models for successful services implementation.
  4. Define educational needs and competencies required to provide services in pharmacy — now and in the future.


14:30 – 14:40
1. Introduction by the chairs

14:40 – 15:15 
2. Overview of services  (what exists: community, hospital, clinical setting)
Ash Soni (Royal Pharmaceutical Society, UK)

15:15 – 15:50
3. Toolbox to implement the services (where to start, time, resources management; reimbursement, stakeholders, indicators)
Per Kristian Faksvag (Norwegian Pharmacy Association, Norway)

15:50 – 16:10 Coffee/tea break

16:10 – 16:40
4. Best financial models for sustainable patient care

Charlie Benrimoj (University of Technology Sydney, Australia)

16:40 – 17:10
5. Educating pharmacists for person-centred care  (undergraduate, CE, CPD requirements)

Fe-Lin Wu (Taiwan Society of Health-System Pharmacists, China Taiwan)

17:10 – 17:30
6. Panel discussion and take home messages