(Followed by part 2: *G 16)
In future, it is imperative that pharmacies develop strong strategies and innovative business models to maintain control of the quality of pharmaceuticals with respect to their safe and efficient availability to patients.
Research demonstrates its added value in bringing scientific evidence, applicable workflow methods and quality management standards into practice – easy to know, but so difficult to do. This is why in
Beijing
, this one-day Continuing Education Programme will focus mainly on the implementation of innovative research projects into the daily practice of community pharmacies.
This Continuing Education Programme focuses on the “Family Pharmacy” model. Its originality is the combination of remunerated advanced services in a context of increasing deregulation and cost containment driving forces. In
Germany
, for instance, “Family Pharmacy” includes remuneration for pharmaceutical care (drug profiles, medication reviews, counselling, medication reports), starting with the indication asthma/chronic obstructive pulmonary disease services. The aim is to optimise patient care in a cost-effective manner via improved therapeutic outcomes and improved medication safety. Under this programme, patients select their “family pharmacy” from a list of participating community pharmacies and use their selected pharmacy for a set term, usually at least one year. Consequently, all medicine, both prescription-only and OTC, supplements and devices are delivered by this pharmacy. To qualify for the programme, pharmacists must complete a one-day, certified education programme. In addition, there are specific requirements relating to the pharmacy itself, e.g. the availability of the appropriate computer software.
By providing concrete information, management and education resources, this Continuing Education Programme will give participants an opportunity to discuss and work with a number of practice models in the context of their own experience, culture and national environment.
For this session a separate subscription is needed
» full programme
How do you create a level of customer satisfaction so strong that customers become your best sales people? The answer lies in generating a customer experience so distinctive and valuable that it commands not just customer satisfaction but customer loyalty. Companies with satisfied, loyal customers enjoy higher margins and greater profits than businesses that fail to satisfy and retain their customers. Loyal customers and customer experience are also important topics for pharmacy.
Brands take their value from customer perception. In order to remain valuable, they must provide a customer experience that is valuable to the customer. This is a crucial task for tomorrow’s pharmacy managers.
This topic was introduced in a keynote lecture at the Steering Committee Meeting in Salvador Bahia
2006. In
Beijing 2007, we follow up with a full-day programme giving more in-depth knowledge and experience.
» full programme
» full programme
Limiting the spread of substances that do not occur naturally in the environment is central to its protection. Environmental activities must, therefore, concentrate on investigating and revealing their properties and on ensuring that they have minimal impact on the environment and that their use and disposal take place in a manner that, as far as possible, prevents them from spreading.
Pharmaceuticals contain chemical substances and are, therefore, an important area to take into account in the endeavour to achieve a non-toxic environment. Having knowledge and the ability to manipulate environmental effects are essential when drugs are developed, and contributes to safe and proper utilisation. Environmental issues should never become a reason to refrain from pharmacological treatment choices.
» full programme
All stakeholders in the drug distribution channel – from the pharmaceutical industry to the pharmacy – have a joint responsibility throughout the life cycle of a drug to ensure effectiveness and the best therapeutic outcome of pharmaceutical products. This demands high quality in the product and in the information available to healthcare professionals and patients in order to ensure the best use of the drug. The ultimate goal is safe and correct use of pharmaceuticals for the sake of patient safety and obtaining the best therapeutic outcome.
» full programme
* These sessions are accredited by ACPE for continuing education units. For more information on accreditation, please email congress@fip.org
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